Returning Goods

 

Physical goods cannot be refunded unless damaged, broken, or with a manufacturing fault. If your purchase arrives damaged, broken or with a manufacturing fault, take a clear picture of the item(s) and submit it by email to: admin@frousebooks.com. Your refund or replacement will be processed upon confirmation of damage or fault. For digital products, see the "Digital products" section regarding technical faults. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Digital products (ebooks and audiobooks)
Digital products are non-refundable once delivered, as they cannot be "returned" in the physical sense — except where a technical fault prevents you from accessing or downloading your purchase. If you experience a technical fault, contact us at admin@frousebooks.com and we'll make it right, either by resolving the fault or issuing a refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at admin@frousebooks.com.

Thank you for shopping at Charlotte E. English's Spellbounde Bookshoppe.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Frouse Books, Gravin Juliana van Stolberglaan 31 Unit C0006 2263AB Leidschendam.

• Goods refer to the items offered for sale on the Service.

• Orders mean a request by You to purchase Goods from Us.

• Service refers to the Website.

• Website refers to Charlotte E. English's Spellbounde Bookshoppe, accessible from www.charlotteenglish.com; or Modern Magick, accessible from www.modernmagick.net

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order prior to the dispatch of the Order. 

You will not have any right to cancel an Order for the supply of any of the following Goods:

• The supply of digital content which is not supplied on a tangible medium, except where the digital content is defective or a technical fault prevents delivery or access — see "Digital products" above.

In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform us of Your decision by:

• By email: charlotte@charlotteenglish.com

We will reimburse You within 14 days. We will use the same means of payment as You used for the Order.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods arrived damaged, broken or with a manufacturing fault
• You have the receipt or proof of purchase

The following Goods cannot be returned:

• Digital products including but not limited to ebooks and audiobooks, except in the case of a technical fault preventing access or download — see "Digital products" above.
  

We reserve the right to refuse refund or replacement of any item that does not meet the above return conditions in our sole discretion.